Refund policy

Returns & 30-Day Money Back Guarantee

We want you to feel confident trying Easy Tiger.

If it is not right for you, we offer a 30-day money back guarantee on your first purchase.

30-Day Money Back Guarantee

If you are not satisfied with your first order, you can request a refund within 30 days of receiving it.

This applies to:

  • First-time one-off purchases

  • The first delivery of a subscription

To request a refund, contact us within 30 days of delivery.

We may ask for:

  • Your order number

  • A brief reason for return

  • Confirmation of how much of the product was used

For hygiene and safety reasons, we may ask that the product is returned where possible.

Refunds are issued to the original payment method.

One-Off Purchases

Unopened products

Unopened items can be returned within 30 days of delivery for a full refund.

Products must be:

  • Unused

  • In original packaging

  • In a resalable condition

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Opened products

If you have opened the product and are not satisfied, the 30-day money back guarantee applies to your first purchase only.

We reserve the right to limit refunds if excessive use or misuse is evident.

Subscription Orders

Subscriptions are designed for consistency and flexibility.

You can cancel your subscription at any time before your next order is processed.

First subscription delivery

Your first subscription order is covered by the 30-day money back guarantee.

If it is not right for you, contact us within 30 days of delivery and we will arrange a refund in line with the above terms.

Ongoing subscription deliveries

Subsequent subscription orders are eligible for return within 30 days if:

  • The product is unopened

  • It remains in original packaging

Opened subscription refill orders are not eligible for refund unless the product is faulty.

Cancelling a Subscription

You may:

  • Pause

  • Skip

  • Change frequency

  • Cancel

At any time up to 24 hours before your next scheduled shipment.

Once an order has been processed or dispatched, it cannot be cancelled.

Faulty, Damaged, or Incorrect Items

If your order arrives:

  • Damaged

  • Faulty

  • Incorrect

Please contact us as soon as possible.

We will:

  • Replace the item

  • Or issue a refund

  • And cover any return shipping costs where applicable

This applies to both one-off and subscription orders.

Return Shipping

Unless the item is faulty or incorrect:

  • Return shipping costs are the responsibility of the customer

We recommend using a tracked service as we cannot guarantee receipt of untracked returns.

Abuse of Policy

Our 30-day guarantee is designed to allow customers to try Easy Tiger with confidence.

We reserve the right to refuse refunds in cases of repeated claims, excessive use, or suspected abuse.

Final Note

We aim to keep things simple and fair.

If something does not feel right, contact us and we will do our best to help.